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Peer Advocates are volunteers aged 60 and older who provide assistance to seniors, also aged 60 and older, with a variety of needs, concerns, and questions. Services include emotional support and companionship, assistance with the Rent Reimbursement program through DHHS by helping with online or paper form applications (a one-time annual program for eligible individuals), and guidance through the SHIIP program, which includes drug plan, Medicare Advantage, or supplemental plan comparisons, as well as education for new Medicare enrollees.

Can also offer information and counseling on long-term care insurance, helping individuals evaluate benefit plans, select suitable policies, or explore alternatives. While not directly providing meals, they can connect seniors to resources like home-delivered meal programs for those who face challenges in meal preparation or access. Peer Advocates also play a role in senior advocacy, supporting efforts to protect and promote the rights and interests of older adults.

Legal service program that helps:

- Individuals and families obtain and maintain Medicaid and Medicare and obtain coverage for services needed.

- With medical assistance denials, terminations, spend down issues (Medicaid, Medicare).

- Older adults and people with disabilities get the help needed to remain in their own home or secure coverage for long-term care.

- Older adults and people with disabilities establish powers of attorney.

- With nursing home discharges.

- Family members obtain guardianship or other legal authority to care for loved ones.

- People with HIV/AIDS obtain care and services.

Assistance with applying for benefits and services, including Medicare, Medicaid, SNAP, and discounted license plate sticker program. Referrals to other community partners for assistance when applicable.

Assistance with applying for benefits and services, including Medicare, Medicaid, SNAP, and discounted license plate sticker program. Referrals to other community partners for assistance when applicable.

Legal service program that helps:

- Individuals and families obtain and maintain Medicaid and Medicare and obtain coverage for services needed.

- With medical assistance denials, terminations, spend down issues (Medicaid, Medicare).

- Older adults and people with disabilities get the help needed to remain in their own home or secure coverage for long-term care.

- Older adults and people with disabilities establish powers of attorney.

- With nursing home discharges.

- Family members obtain guardianship or other legal authority to care for loved ones.

- People with HIV/AIDS obtain care and services.

Helps sort out the complicated puzzle of Medicare, Medicaid, pharmaceutical assistance, and supplemental health insurance. Certified SHAP counselors can guide seniors to health care plans that include their doctor, cover their medications, and are affordable.

Legal service program that helps:

- Individuals and families obtain and maintain Medicaid and Medicare and obtain coverage for services needed.

- With medical assistance denials, terminations, spend down issues (Medicaid, Medicare).

- Older adults and people with disabilities get the help needed to remain in their own home or secure coverage for long-term care.

- Older adults and people with disabilities establish powers of attorney.

- With nursing home discharges.

- Family members obtain guardianship or other legal authority to care for loved ones.

- People with HIV/AIDS obtain care and services.

Provides support to individuals, family members, and/or significant others in making informed care choices based on the individual's needs, preferences, values, and circumstances. Services may include offering information and guidance about Medicaid eligibility, application processes, managed care options, covered benefits (including long-term care and home and community-based services), co-payment procedures, Medicaid spend-down requirements, and the connections between Medicaid and Medicare. Assistance may also include addressing questions about Medicaid services for individuals with disabilities, enrollment support, and referrals to Medicaid-approved providers.

Legal service program that helps:

- Individuals and families obtain and maintain Medicaid and Medicare and obtain coverage for services needed.

- With medical assistance denials, terminations, spend down issues (Medicaid, Medicare).

- Older adults and people with disabilities get the help needed to remain in their own home or secure coverage for long-term care.

- Older adults and people with disabilities establish powers of attorney.

- With nursing home discharges.

- Family members obtain guardianship or other legal authority to care for loved ones.

- People with HIV/AIDS obtain care and services.

Provides various information and assistance to Immigrants and Hispanic individuals, including:

- Information and referral.

- Educational seminars addressing employment, housing, immigration and naturalization, financial literacy, health issues, and more.

- Job-seeking training and tips.

- Medicaid information and counseling.

- General benefits assistance.

Legal service program that helps:

- Individuals and families obtain and maintain Medicaid and Medicare and obtain coverage for services needed.

- With medical assistance denials, terminations, spend down issues (Medicaid, Medicare).

- Older adults and people with disabilities get the help needed to remain in their own home or secure coverage for long-term care.

- Older adults and people with disabilities establish powers of attorney.

- With nursing home discharges.

- Family members obtain guardianship or other legal authority to care for loved ones.

- People with HIV/AIDS obtain care and services.

Provides information, assistance, and referrals for challenges seniors face with independent living.

Assists seniors with Medicare enrollments and Part D changes (SHIP), Medicaid enrollment and recertification, SNAP applications, LIHEAP applications, and referrals to community programs that would be useful to seniors, including food assistance, mental health needs/counseling, transitioning to senior housing, assisted living, or skilled nursing facilities.

Certified Application Counselors help clients find healthcare coverage that fits their needs.

Provides various information and assistance to Immigrants and Hispanic individuals, including:

- Information and referral.

- Educational seminars addressing employment, housing, immigration and naturalization, financial literacy, health issues, and more.

- Job-seeking training and tips.

- Medicaid information and counseling.

- General benefits assistance.

Provides information, counseling, and assistance to Medicare recipients living in Pella and surrounding areas. Trained  staff and volunteers offer one-on-one guidance about Medicare, medicine, and other insurance options tailored to individual circumstances. Services include counseling on long-term care insurance, helping individuals evaluate benefit plans, select policies, or explore alternatives based on their needs. 

Additionally, the program provides Medicaid information and counseling, offering guidance on eligibility requirements, application processes, benefits, managed care options, and the connections between Medicaid and Medicare. Support may include enrollment assistance and referrals to providers who accept State Medicaid health insurance. Free "Welcome to Medicare" seminars are also available, typically held in May and September.

Legal service program that helps:

- Individuals and families obtain and maintain Medicaid and Medicare and obtain coverage for services needed.

- With medical assistance denials, terminations, spend down issues (Medicaid, Medicare).

- Older adults and people with disabilities get the help needed to remain in their own home or secure coverage for long-term care.

- Older adults and people with disabilities establish powers of attorney.

- With nursing home discharges.

- Family members obtain guardianship or other legal authority to care for loved ones.

- People with HIV/AIDS obtain care and services.

Provides support to individuals, family members, and/or significant others in making informed care choices based on the individual's needs, preferences, values, and circumstances. Services may include offering information and guidance about Medicaid eligibility, application processes, managed care options, covered benefits (including long-term care and home and community-based services), co-payment procedures, Medicaid spend-down requirements, and the connections between Medicaid and Medicare. Assistance may also include addressing questions about Medicaid services for individuals with disabilities, enrollment support, and referrals to Medicaid-approved providers.

Legal service program that helps:

- Individuals and families obtain and maintain Medicaid and Medicare and obtain coverage for services needed.

- With medical assistance denials, terminations, spend down issues (Medicaid, Medicare).

- Older adults and people with disabilities get the help needed to remain in their own home or secure coverage for long-term care.

- Older adults and people with disabilities establish powers of attorney.

- With nursing home discharges.

- Family members obtain guardianship or other legal authority to care for loved ones.

- People with HIV/AIDS obtain care and services.